Queens store s.r.o. trade company
with registered office at Thámova 166/18, 186 00, Prague 8, Czech republic
ID: 06551203
registered in the Commercial Register maintained at the Regional Court in Ostrava, File No., 72332 Section C for the sale of goods through an online shop at the Internet address
www.iqueens.com
Contact information of the Seller:
address U Tabulky 3020, Hala X, Praha, 193 00, Czech Republic
e-mail address: [email protected]
telephone: +420 604 995 511
These Terms and Conditions (hereinafter referred to as “Terms and Conditions”) of the Queens store s.r.o.. trade company, with its registered office at Thámova 166/18, 186 00, Prague 8, Czech republic ID: 06551203, registered in the Commercial Register kept at the Regional Court in Ostrava, Section 72332 File Number C (hereinafter referred to as the “Seller”), in accordance with the provisions of Section 1751, Paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the Contracting Parties arising in connection or on the basis of a purchase contract (hereinafter referred to the “Purchase Contract”) concluded between the Seller and another individual (hereinafter referred to the “Buyer”) through the Seller’s online shop. The online shop is operated by the Seller on the Internet website www.iqueens.com (hereinafter referred to as the “Website”) through the web interface (hereinafter the “Web Interface Business”).
Pre-Contractual Notice for Purchaser-consumer
a) The cost of long-distance communication is no different than the base rate charged to the Buyer by their carrier/service provider; the Buyer is not forced to communicate with the Seller on lines charged to the Seller.
b) The Seller requires full payment of the purchase price before delivery of the goods. Payments are made either by cash on delivery, payment by credit card via the Internet, or other methods listed in the PAYMENT section located on the website HERE. When collecting in person at the premises, Buyers pay for the journey to and from the premises. When delivering through a postal service provider, delivery charges are governed by the rates listed in the DELIVERY section located on the website HERE.
c) For goods modified at the Buyer's request, a deposit of 30% of the final price of the goods is required; the contract for goods modified at the Buyer's request may not be withdrawn from without giving a reason within the time limit according to Article V.2.
d) The Seller does not conclude contracts subject to recurring performance or contracts for an indefinite period of time. Where it does facilitate such a contract, the shortest period for which the parties will be bound by the contract shall be communicated by the provider of the recurring performance, including the price or the method of determining it for one billing period, which shall always be one month, provided that this price is fixed, and details of taxes, charges, and costs for the delivery of the goods or services.
e) All prices of goods and services are listed in the web interface of the shop including value-added tax (VAT), prices for shipping are listed in the DELIVERY section located on the website HERE.
f) The Buyer has the right to withdraw from the concluded contract (unless stated otherwise) within thirty days which is effective when it concerns the following:
whereby the withdrawal must be sent to the Seller's delivery address or to the e-mail address: [email protected]. To withdraw from the purchasing contract, the buyer can use the sample form available for downloading HERE.
g) The Consumer cannot withdraw from the Contract in the following cases:
h) In the event of withdrawal from the contract, the Buyer shall bear the costs of returning the goods and, in the case of a contract concluded by means of distance communication, the costs of returning the goods if the goods cannot be returned by the usual postal route due to their nature. If the Buyer withdraws from the contract, he shall send or hand over the goods he has received to the Seller without undue delay and at the latest within 14 days of withdrawal. The Buyer is obliged to return the goods complete, i.e. including all supplied accessories, with complete documentation, undamaged, clean, including the original packaging, in the condition and value in which the goods were received. In the event that the goods are not returned in their original packaging and/or the original packaging is returned damaged, the Seller shall be entitled to payment for the unreturned and/or damaged original packaging. This reimbursement will be deducted by the Seller from the amount to be refunded to the Buyer due to his withdrawal from the Purchase Contract. The Buyer shall be liable to the Seller for any diminution in the value of the goods in question resulting from the handling of the goods in a manner different from that required by their nature and characteristics.
i) The Consumer has the right to try the goods in such a way that
j) The contract is concluded principally in the English language, after the completion of the business case the Seller archives the data. The concluded contract is archived by the Seller for at least five years from the date of its conclusion, but no longer than for the period according to the relevant legal regulations, for the purpose of its successful execution and is not accessible to third parties not involved.
k) In the event of a complaint not being settled, the Buyer is entitled to complain to the supervisory or state oversight body, which is the Czech Trade Inspection Authority (CTIA). For details, Buyers can, for example, visit the website https://www.coi.cz/informace-o-adr Buyers are also entitled to resolve the dispute online via the dedicated ODR platform available on the website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. Mediators, independent mediators of communication between the parties to a conflict, are also involved in out-of-court dispute resolution. A list of these mediators is available at www.justice.cz, where you can search for consumer disputes. Mediators set their terms individually.
l) By submitting an order, the Buyer confirms that he/she has read these Terms and Conditions and the following documents and information listed in the individual sections of the website before concluding the purchase contract:
- information listed in the PAYMENT section located on the website HERE,
- information listed in the DELIVERY section located on the website HERE,
- information listed in the RETURNS/CLAIMS section located on the website HERE,
- document “Protection of personal data - Privacy Policy.“
The price of the goods and any costs associated with the delivery of the goods according to the Purchase Contract may be paid by the Buyer to the Seller in the manner offered to him/her at the completion of the order. The price of the goods will always be payable by cash on delivery, or at least one of the other online payment methods, based on current availability.
Along with the purchase price, the Buyer is also required to pay the Seller the costs associated with the packaging and delivery of the goods at the agreed rate. Unless otherwise specified, it is further understood that the purchase price also includes the costs associated with the delivery of the goods.
The Seller does not require from the Buyer a deposit or other similar payment. This does not affect the provisions of Article IV.6. of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.
In the case of payment with cash on delivery, the purchase price is payable upon receipt of the goods. In the case of a non-cash payment, the purchase price is payable within 5 business days of concluding the Purchase Contract.
In the case of non-cash payment, the Buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account.
The Seller is entitled, especially in the event that the Buyer does not provide additional confirmation of the order (Article III.6.), to demand payment of the full purchase price before sending the goods to the Buyer.
Any discounts on the price of goods provided by the Seller to the Buyer cannot be combined.
The Seller shall issue a tax document - an invoice to the Buyer in respect of payments made under the Purchase Contract. The Seller is a payer of value-added tax. The Seller shall issue the tax document - invoice to the Buyer after payment of the price of the goods and send it in the electronic form to the Buyer's e-mail address.
According to the Sales Records Act, the Seller is obliged to issue a receipt to the Buyer, except when the purchase price is paid by a non-cash transfer. At the same time, he is obliged to register the received sales with the tax administrator online; in case of technical failure, within 48 hours at the latest.
The Buyer acknowledges that under applicable law, it is not possible to withdraw from, inter alia, a contract for the delivery of goods that have been modified according to the Buyer's wishes or for the Buyer's person, from a contract for the supply of perishable goods, as well as goods, from a contract for the supply of goods which have been irretrievably mixed with other goods after the delivery, from a contract for the supply of goods in sealed packaging which the Buyer has removed from the packaging and which cannot be returned for hygienic reasons, and from a contract for the supply of a sound or visual recording or a computer program if the original packaging has been damaged.
If this is not the case referred to in Article V.1. or in any other case where the Purchase Contract cannot be withdrawn from, the Buyer has the right to withdraw from the Purchase Contract within thirty (30) days of receipt of the goods. In the event that the subject of the Purchase Contract is several types of goods or the delivery of several parts, this period shall run from the date of receipt of the last delivery of goods. If the subject of the Purchase Contract is a regular repeated delivery of goods, this period shall run from the date of receipt of the first delivery of goods. The Seller shall grant the Buyer an extended period for withdrawal from the Purchase Contract.
Withdrawal from the Purchase Contract must be sent to the Seller in writing within the time limits specified in Article V.2.The Buyer may send the withdrawal from the Purchase Contract to the Seller's delivery address or to the Seller's e-mail address [email protected]. To withdraw from the purchasing contract, the buyer can use the sample form available for downloading HERE.
In the event of withdrawal from the Purchase Contract, the Purchase Contract is canceled from the outset. The goods must be returned to the Seller’s return address within fourteen (14) days from the date of sending the withdrawal to the Seller. If the Buyer withdraws from the Purchase Contract, the Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned due to their nature by normal postal means.
The Buyer is obliged to return the goods complete, i.e. including all supplied accessories, with complete documentation, undamaged, clean, including the original packaging, in the condition and value in which the goods were received. In the event that the goods are not returned in their original packaging and/or the original packaging is returned damaged, the Seller shall be entitled to payment for the unreturned and/or damaged original packaging. This reimbursement will be deducted by the Seller from the amount to be refunded to the Buyer due to his withdrawal from the Purchase Contract.
The Buyer is liable to the Seller for the reduction in the value of the goods in question, which has arisen as a result of the handling of these goods in a manner different from that which is necessary with regard to their nature and characteristics.
If the Buyer withdraws from the Purchase Contract, the Seller shall return all funds to the Buyer without undue delay, including the cost of delivery of the goods, which the Seller has received from the Buyer on the basis of the Purchase Contract, in the same manner, but no later than fourteen days after the withdrawal from the Purchase Contract. The Seller shall only return the funds received to the Buyer by other means if the Buyer has agreed to this and if no further costs are incurred. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns the goods to the Seller or proves that he has sent the goods to the Seller. If the Seller is entitled to compensation for diminution in value of the goods, this shall be set off against the Buyer's claim for reimbursement of the purchase price.
In cases where the Buyer has the right to withdraw from the Purchase Contract, the Seller is also entitled to withdraw from the Purchase Contract at any time until the Buyer takes over the goods. In the case of payment in advance, the Seller shall refund the purchase price paid or part thereof to the Buyer in the same manner as it was received. The Seller shall be entitled to apply the procedure under this Article in particular in the event of an obvious error in the price of the goods.
If a gift is given to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the condition that if the Buyer withdraws from the Purchase Contract, the gift contract with respect to such gift ceases to be effective and the Buyer is obliged to return the gift together with the goods to the Seller. If the return of the gift is not possible, the Seller is entitled to monetary compensation in the amount of the usual price of the gift.
The Seller reserves the right to cancel the order of goods for which multiple discount coupons have been applied instead of one, or if more than a 20% discount is applied to already discounted goods.
The Buyer may also purchase for the selected specific goods (order) a service consisting in the extension of the possibility to withdraw from the Purchase Contract (extension of thirty (30) days compared to the time limit specified in Article V.2), where after the purchase of this service the Buyer will be entitled to withdraw from the Purchase Contract within sixty (60) days of receipt of the goods.
The service is non-transferable. It can only be exercised once for any of the goods in the respective order, and only by the person of the Buyer.
The price of the service is listed on the Seller's website HERE. Payment of the price of this service is made in the same way as payment of the purchase price of the purchased goods to which this service relates.
The service can only be purchased at the same time as the purchase of the goods, the service cannot be purchased retrospectively.
Failure to use the service does not entitle the Buyer to a refund of the price paid for the service. Also, the use of withdrawal from the Purchase Contract by the Buyer for any other reason or within thirty (30) days of receipt of the goods does not entitle the Buyer to a refund of the price paid for this service.
Due to the nature of the service, by purchasing the service, the Buyer expressly requests and agrees that the Seller commences the performance of the service and that the service is performed. At the request of the Buyer, the provision of the service is already started at the moment of the conclusion of the Purchase Contract, when the Seller starts the processes necessary to ensure the Buyer's ability to use the service. The Buyer, therefore, acknowledges that he/she does not have the right to withdraw from the service contract consisting of the extension of the option to withdraw from the Purchase Contract.
The Buyer's and Seller's other rights and obligations under this service shall be governed by the provisions of Article V and applicable law relating to the option to withdraw from the Contract within fourteen (14) days of receipt of the Goods.
In case the transport method is agreed upon on the basis of the Buyer’s special request, the Buyer bears the risk and any additional costs associated with this method of transport.
If the Buyer does not take delivery of the goods, the Seller is further entitled to place the Buyer on its list of unreliable buyers (hereinafter referred to as the "blacklist"), whereby all persons on the Seller's blacklist are obliged to pay for the ordered goods prior to their shipment in the event of a further purchase. This list of unreliable buyers is maintained by the Seller, is for the Seller's internal use only, and is not published in any way.
In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of goods or the costs associated with a different method of delivery.
Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects immediately notify the carrier. In the event of a breach of the packaging indicating unauthorized intrusion into the shipment, the Buyer may not accept the shipment from the carrier.
Further rights and obligations of the parties in the carriage of the goods may be regulated by the Seller's special delivery conditions if issued by the Seller. For shipping rates and other information, see:Â https://www.iqueens.com/en/delivery
The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations.
The Seller is responsible to the Buyer for non-defective goods. The Seller is mainly responsible to the Buyer for the following at the period the Buyer takes over the goods:
the goods have the characteristics that the parties have negotiated and, in the absence of an arrangement, possess such characteristics as the Seller or the manufacturer described or which the Buyer expects with regard to the nature of the goods and their promotion;
the goods are suitable for the purpose the Seller indicates or which the item of its kind is normally used;
the goods correspond to the quality or performance of the contractual sample or original if the quality or design was determined according to the agreed sample or original;
the goods are at the appropriate quantity, measure or weight;
the goods comply with the requirements of the legislation.
The provisions referred to in Article VII.2 of the Terms and Conditions shall not apply to goods sold at a lower price to the defect for which the lower price was agreed, to the wear and tear of the goods caused by their normal use, in the case of second-hand goods to the defect corresponding to the level of use or wear and tear that the goods had when taken over by the Buyer, or if this results from the nature of the goods.
If a defect appears within six months of receipt, the goods shall be deemed to have been defective upon receipt. The Buyer is entitled to assert the right to claim for a defect that occurs in consumer goods within twenty-four months of receipt.
The rights from defective performance shall be asserted by the Buyer at the Seller at the address of the Seller's establishment where the acceptance of the claim is possible with regard to the range of goods sold, possibly also at the registered office or place of business.
Further rights and obligations of the parties related to the seller's liability for defects can be found here: https://www.queens.global/claims/
The Buyer acquires the ownership of the goods by paying the full purchase price of the goods.
The Seller is not bound by any codes of conduct in relation to the Buyer.
Out-of-court settlements of consumer disputes arising from the Purchase Contract corresponds to Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Praha 2, ID: 000 20 869, Internet address: http://www.coi.cz.
The Czech Trade Inspection exercises, among other things, the supervision of the observance of Act No. 634/1992 Coll., on Consumer Protection, as amended.
Any disputes between the Seller and the Buyer can also be resolved out of court. In such a case, the Buyer may contact an out-of-court dispute resolution body, such as the Czech Trade Inspection Authority. For details, Buyers can, for example, visit the website https://www.coi.cz/informace-o-adr. Buyers are also entitled to resolve the dispute online via the dedicated ODR platform available on the website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. Mediators, independent mediators of communication between the parties to a conflict, are also involved in out-of-court dispute resolution. A list of these mediators is available at www.justice.cz, where you can search for consumer disputes. Mediators set their terms individually.
The Seller is entitled to sell goods on the basis of a trade license. Trade control is carried out within the scope of its competence by the competent trade office.
Supervision of personal data protection is carried out by the Office for Personal Data Protection.
The Buyer hereby assumes the risk of changing circumstances.
We stand behind our products and that's why we offer a special limited lifetime quality warranty on selected T-shirts in addition to our legal liability for quality upon receipt according to the terms and conditions set out below. The warranty applies to T-shirts under the category https://www.iqueens.com/en/8929-queens-essentials.
What is the quality warranty?
A quality warranty ("warranty") means that our T-shirts will be fit for their normal purpose for a specified period of time. And if not, the shirt will be replaced under the conditions set out here.
For how long and to whom do we provide the warranty?
We give your shirt a warranty for life. The warranty is non-transferable and applies only to the original purchaser. The warranty is only valid for T-shirts purchased directly from the website www.queens.cz and from official brick-and-mortar Queens and Footshop stores.
Warranty Scope:
The warranty covers only defects in material or workmanship, such as problems with seams, logos, etc.
The warranty does not cover normal wear and tear, damage caused by improper maintenance, or natural aging of the product.
The warranty also does not cover damage caused by improper use of the T-shirt, such as exposure to extreme temperatures, chemicals, sharp objects, or other unusual handling. Similarly, damage caused by accidents is not covered. (tears, abrasions, etc.).
The warranty does not apply to shirts that have been altered in any way (e.g. dyeing, cutting, embroidery, etc.) or repaired by a person other than Queens or Footshop.
Warranty Procedure:
Send the T-shirt for a claim to Queens warehouse, U tabulky 3020, Hala X, Prague 193 00, Czech Republic, together with a copy of the invoice and a filled-out claim form you can find at https://www.iqueens.com/en/claims and a precise description of the defect. Without these details, the complaint cannot be assessed and processed and will be returned to the buyer. Do not forget to provide us with your address, including phone number and email, so that we can keep you informed about the progress and handling of the claim.
When the warranty is invoked, the product will be assessed to see if it meets the warranty terms.
The product will be replaced with the same model if the claim is accepted. If the original model is not available, an alternative will be provided in a different color or similar design.
Other terms and conditions:
We reserve the right to change the terms of the warranty.
The provision of this warranty does not affect our legal responsibility for quality on receipt and in the event of non-conformity with the contract you are legally entitled to rectification, which is free of charge.
https://www.iqueens.com/en/consent/privacy-policyÂ
The relationship established by the Purchase Contract is governed by Czech law even if it contains an international (foreign) element in the form of the person of the Buyer. This is without prejudice to the rights of the consumer under generally binding legislation.
If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
Relations and any disputes arising under the Purchase Contract shall be resolved exclusively under the law of the Czech Republic.
The contract is concluded in the English language. If a translation of the text of the contract is created for the Buyer's needs, the interpretation of the contract in the Czech language shall apply in the event of a dispute over the interpretation of the Terms and Conditions. The contract is stored in electronic form and the Seller does not allow access to it.
With regard to the protection and processing of the Buyer's personal data by the Seller, the following Privacy Policy available here: https://static-data.queens.cz/2018/queens-en-privacy.pdf shall apply.
These Terms and Conditions, including their components, are valid and effective from 9 December 2022 and supersede the previous version of the Terms and Conditions, including its components, and are available at the Seller's registered office and premises or electronically at www.iqueens.com
In Prague on 9 December 2022.
